Booking & Payment

All sessions and coaching packages must be paid in full at the time of booking unless otherwise agreed in writing.

Payment secures your scheduled time.

Cancellation & Rescheduling

A minimum of 24 hours’ notice is required to reschedule a session.

Sessions cancelled with less than 24 hours’ notice may be forfeited.

Missed sessions (“no shows”) without notice are non-refundable.

Rescheduling is subject to availability.

Refund Policy

Coaching is a collaborative process and outcomes depend on participation and implementation.

Accordingly:

• Single sessions are non-refundable once completed.

• Packages are non-refundable once commenced.

• Refunds will not be provided for change of mind.

Nothing in this policy excludes rights under the Australian Consumer Law.

Coaching Packages

If purchasing a multi-session package:

• Sessions must be used within the agreed timeframe.

• Unused sessions beyond expiry may be forfeited.

• Packages are non-transferable unless otherwise agreed.

Agreement

By booking or purchasing Services, you agree to this Cancellation & Refund Policy in addition to the Terms & Disclaimer.